Privacy Policy

Last updated: 2024

Roboba ("we", "us", "our") is committed to protecting the privacy of visitors to our website and customers who use our pest control and insect extermination services. This Privacy Policy explains how we collect, use, store and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Roboba is the data controller responsible for your personal data. If you have any questions about this policy or how we handle your information, please contact us using the details in the "Contact Us" section below.

1. Who We Are

Roboba
27 North Street
Bristol, BS3 9YJ
United Kingdom
Email: [email protected]
Phone: +44 117 359 9217

2. Personal Data We Collect

We collect personal data that you voluntarily provide to us when you use the enquiry or booking form on our website. This may include:

Your full name
Your email address
Your telephone number
Your property address, where treatment or inspection is requested
Details of the pest control issue you describe to us

We only collect the information necessary to respond to your enquiry, provide a quote, or arrange a service visit. We do not collect any special category data (such as health or financial information) through this form.

3. Why We Process Your Data

We use the personal data collected through our form for the following purposes:

To respond to your enquiry about our pest control services
To schedule and carry out inspections or treatments at your property
To provide quotes and invoices for services rendered
To maintain records of service history for follow-up treatments or warranty purposes

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases to process your personal data:

Performance of a contract: where processing is necessary to provide the pest control services you have requested or to take steps prior to entering into a contract with you.
Legitimate interests: where processing is necessary for us to respond to general enquiries and manage our business relationship with you, provided this does not override your fundamental rights.
Consent: where you have given clear consent for us to process your data for a specific purpose, such as advertising measurement on the confirmation page.

5. Cookies

Our website sets a single cookie named privacy_state. This cookie stores your consent choice regarding cookies and related processing, and is retained for one year. We do not use any analytics, tracking, session, or CSRF cookies on this site. No data is sent to any third-party analytics or advertising network through cookies placed on general browsing pages.

Advertising measurement is only activated after you have given consent, and only operates on the confirmation page shown after you submit the enquiry form. It does not run elsewhere on the site and does not run without your prior consent.

6. How Long We Keep Your Data

Data Type	Retention Period
Enquiry form submissions (no service booked)	12 months from submission
Customer and service records	6 years from completion of service, for legal and warranty purposes
Cookie consent record (privacy_state)	1 year

7. Who We Share Your Data With

We do not sell your personal data. We may share your information with:

Field technicians and subcontractors carrying out pest control treatments on our behalf
IT service providers who host our website and store form submissions securely
Professional advisers, such as accountants, where required for legitimate business purposes
Regulatory or law enforcement authorities, where required by law

Any third party processing data on our behalf is bound by contractual obligations to keep your data secure and to use it only for the purposes we specify.

8. Your Rights

Under the UK GDPR, you have the following rights in relation to your personal data:

The right to be informed about how your data is used
The right to access a copy of the personal data we hold about you
The right to rectification of inaccurate or incomplete data
The right to erasure of your data, in certain circumstances
The right to restrict processing of your data
The right to data portability
The right to object to processing based on legitimate interests
The right to withdraw consent at any time, where processing is based on consent

9. How to Exercise Your Rights

To exercise any of the rights listed above, please contact us at [email protected] or by post at 27 North Street, Bristol, BS3 9YJ, United Kingdom. We will respond to your request within one month, as required by the UK GDPR.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection matters. The ICO can be contacted via www.ico.org.uk.

11. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact us: